Privacy Policy

Last Updated: April 4, 2026.

Spin96 (“we,” “us,” or “our”) operates the website spin96-australia.com (“Website”) for Australian players who choose to enjoy our range of online pokies, table games, and sports betting options. We value your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also follow key principles of the EU General Data Protection Regulation (GDPR) to ensure secure handling of data belonging to players residing within the European Economic Area (EEA).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our platform, including when you sign up, make deposits, participate in promotions, or contact our support team. By creating an account or using our Website, you agree to the practices described below.

1. Information We Collect

We collect a range of information to provide and enhance your experience on Spin96.

1.1 Personal Identification Information

When you register or interact with our Website, we may collect:

Full name, date of birth, and gender.
Contact details (email address, phone number, residential address).
Proof of identity documents (e.g. driver’s licence, passport, utility bill) for verification.
Account credentials (username and password).

1.2 Financial Information

To process deposits and withdrawals securely, we collect:

Payment method details such as card numbers (Visa/Mastercard), POLi, PayID, BPAY, Neosurf voucher codes, or cryptocurrency wallet addresses.
Transaction history, including deposits, withdrawals, and bonus usage.
Bank account or e-wallet details (where applicable).

We use third-party payment processors who comply with Australian financial security standards. Your payment data is encrypted and handled only as necessary to complete transactions.

1.3 Usage and Technical Information

When you use our Website, we may automatically collect:

Device type, operating system, and browser information.
IP address and approximate geolocation.
Cookies and similar tracking data.
Information about Website usage, such as games played, time spent, preferences, and referral sources.

This data helps us improve user experience, detect fraud, and personalise content or offers.

1.4 Responsible Gambling Data

To promote responsible gambling, we collect self-exclusion requests, deposit limits, and interaction logs with responsible gambling tools. These records allow us to support players who need help maintaining control over their punting activity.

2. How We Use Your Information

Spin96 uses your data for lawful, transparent, and fair purposes, including:

Creating and maintaining your player account.
Processing deposits, withdrawals, and bonuses in AUD.
Verifying your identity (KYC) to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
Providing customer service and responding to your enquiries.
Sending marketing communications and promotional updates (only when you’ve opted in).
Monitoring gameplay to identify suspicious or prohibited activity.
Complying with legal and regulatory obligations imposed by the ACMA.
Performing internal analytics to improve our platform and game offerings.
Managing disputes, chargebacks, and responsible gambling requests.

We may also use anonymized or aggregated data to measure site performance, track trends, and enhance overall security.

3. Legal Bases for Processing

Spin96 processes your personal data under legitimate and lawful bases, including:

Consent: When you agree to receive marketing materials or voluntarily provide personal information during registration.
Contract Performance: To deliver our gaming and payment services as agreed in our Terms and Conditions.
Legal Obligation: To comply with Australian AML/CTF, financial, and licensing regulations.
Legitimate Interests: To protect our business, prevent fraud, and improve our services.
Vital Interests/Public Task: When necessary to protect someone’s vital interests or respond to a regulatory request.

4. Cookies and Tracking Technologies

Our Website uses cookies, pixels, and similar technologies to remember your preferences, track user sessions, and analyse traffic patterns.

4.1 Types of Cookies

Essential Cookies: Required for the Website to function (e.g, login, session management).
Performance Cookies: Help us improve site speed and functionality.
Marketing Cookies: Used to deliver personalised promotions or reminders via email or banner ads.
Analytics Cookies: Collect anonymous usage data through trusted third-party tools like Google Analytics.

You can adjust cookie settings via your browser; however, disabling some cookies may affect access to certain features like promotions or PayID deposit processing.

5. Sharing and Disclosure of Information

We may share your personal data with trusted third parties only as necessary for legitimate business or legal purposes.

5.1 Categories of Recipients

Payment providers: For deposit and withdrawal processing (e.g, POLi, BPAY, PayID gateways, crypto processors).
Identity verification agencies: To confirm age, identity, and residence according to AML/CTF requirements.
Marketing service providers: To send permitted promotional materials.
IT and cloud hosting providers: For secure data storage and platform maintenance.
Regulatory authorities: Including the ACMA or equivalent foreign bodies, when required by law.
Legal and compliance teams: To enforce our Terms or defend rights in disputes.

We do not sell, rent, or trade your information to third parties for commercial gain.

Whenever we share information, we ensure suitable contractual safeguards and data protection measures are in place.

6. International Data Transfers

Although Spin96 operates for Australian customers, some service providers or servers may be located outside Australia (for example, in the EEA or other jurisdictions). In such cases, we take all reasonable steps to ensure your data is treated in compliance with the Australian Privacy Principles and, where applicable, the GDPR.

We rely on standard contractual clauses or equivalent safeguards ensuring adequate data protection standards in any transferred region.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by Australian law.

Typically:

Account data is retained while your account is active and up to seven years thereafter (to comply with AML/CTF record-keeping).
Transaction records and identification data follow financial and gaming regulatory obligations.
Marketing preferences and consent records are securely stored and can be updated at any time.

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights and Choices

Under the Privacy Act (Cth) and applicable GDPR principles (if relevant), you have several rights over your personal data:

Access: Request a copy of your personal information we hold.
Correction: Update or amend inaccurate details.
Erasure: Request deletion of personal data (where permitted by law).
Restriction: Limit how we process your data.
Portability: Request a portable version of your data.
Objection: Opt out of direct marketing or withdraw consent at any time.

To exercise your rights, please contact us at [email protected].

We may require ID verification before fulfilling your request to protect against unauthorized access.

If you believe your personal information has been misused or mishandled, you may also contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

9. Marketing Communications

When you register, you can choose whether to receive marketing materials about new pokies, promotions, and special offers.

We send communications only if you opt in, and you can unsubscribe anytime using:

The “Unsubscribe” link in any email, or.
By emailing [email protected] with the subject “Opt Out”.

Please allow up to 48 hours for processing.

Even if you opt out, we may still send essential service-related notices (e.g. account transactions, policy updates).

10. Security of Your Information

We apply advanced physical, electronic, and managerial measures to protect your data against loss, misuse, and unauthorized access. Examples include:

Secure Socket Layer (SSL) encryption.
Two-factor authentication for staff accounts.
Regular security audits and system monitoring.
Data anonymization where possible.
Strict access controls for staff handling sensitive data.

While we take all reasonable steps to keep your data safe, no system can guarantee absolute security. Always use strong passwords and keep login credentials confidential.

11. Responsible Gambling and Player Welfare

Protecting players is part of our core mission. Spin96 complies with responsible gambling guidelines promoted by Gambling Help Online (1800 858 858) and works in alignment with ACMA’s standards for fair and safe play.

We use your data to:

Track patterns that may indicate problematic play.
Enforce self-exclusion and deposit limit settings.
Communicate support options and available help lines.

If you’d like to set limits, take a break, or self-exclude, log into your account settings or contact support.

12. Children’s Privacy

Spin96 strictly prohibits access by individuals under 18 years of age.

We do not knowingly collect personal data from minors. If we discover that a user under 18 has provided information, their account will be terminated, and any personal data erased immediately.

13. Third-Party Websites and Links

Our Website may contain links to external partners, game providers, or payment processors.

Spin96 is not responsible for the privacy practices or content of these third-party sites.

We encourage players to review those sites’ privacy policies before submitting any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal updates or operational changes. All modifications will take effect once posted on our Website.

We encourage players to review this page regularly — especially before claiming promotions, updating account details, or processing withdrawals.

If substantial changes occur, we’ll notify registered users via email or account notice.

15. Contact Information

For questions, privacy concerns, or to exercise your rights, please contact us at:

Spin96 Privacy Officer.

Email: [email protected].

Operating Hours: 9:00 am – 10:00 pm AEST (Monday–Saturday).

We will acknowledge your enquiry within a reasonable timeframe and aim to resolve all privacy-related matters promptly and transparently.

16. Complaints Procedure

If you have a privacy complaint or wish to dispute how your data has been handled, please contact our Privacy Officer first.

We’ll review your complaint, investigate the issue, and reply within 30 days.

If unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via:

Mail:

GPO Box 5218.

Sydney NSW 2001.

Phone: 1300 363 992

Website: oaic.gov.au.

17. Summary of Commitment

At Spin96, we aim to deliver a trusted Australian online gaming experience — from smooth PayID deposits to speedy withdrawals and local support teams ready to help every arvo. Protecting your personal data is part of that promise. Whether you’re here to have a crack at the pokies, enjoy a free spin bonus, or back your favourite AFL team, your privacy and safety remain our top priorities.

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